What is Reverse Logistics and How Does it Work?
Once a product reaches a customer’s hands, it would be easy to think that the supply chain has met its end. However, in some cases, there’s another link that returns the product to the seller or manufacturer. That’s where the concept of reverse logistics comes in. Return, refurbishing, remanufacturing, recycling, and disposal processes all fall under the umbrella of reverse logistics. Paying special attention to this link in the supply chain holds a number of benefits for companies, including higher levels of customer satisfaction and the possibility for recapturing value. Of course, reverse logistics isn’t without its challenges—or, as a supply chain manager...
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