Customer Goals

A local Hawaiian specialty retailer that requires on-time pickups to meet customer demand, keep storefronts fully stocked, and lower the financial burden of too much inventory.

Our Solution – Timely and Thorough Pickups Process

Online Portal

Our online portal makes scheduling pickups a breeze. The customer can easily request their freight to be picked up on the mainland and delivered to our warehouse in Los Angeles, CA. This ensures their freight will be on the next available sail to Hawaii. The ease of scheduling freight saves the customer time, as they can schedule pickups in our online portal with a click of a button.

Trucking Network

Our network of trucking agents allows for fast, reliable, and affordable pickups. With access to multiple trucking agents, we ensure the customer gets the most competitive trucking rates at the earliest convenience. Our trucking keeps their freight moving forward to meet customer demand.

Visibility

With our Freight Snap technology, we can provide customers with real-time photos of their freight upon arrival at our warehouse. This feature enables immediate visibility of any damage, allowing customers to address issues before their shipment leaves for Hawaii. Early detection helps customers plan effectively and prevent damaged goods from being shipped, reducing the time required to replace defective items.

Communication

With consistent and quick communication between our team and the customer, the customer has confidence the freight will be delivered on-time to keep storefronts fully stocked. Constant communication also increased their efficiency, as they knew exactly where their freight was, its condition, and when it would arrive in Hawaii at their stores.

Results

Our pickup process increased efficiency by 50%. With the ease of scheduling pickups, access to a network of trucking agents, inventory visibility, and constant communication, the customer has confidence in when their crucial inventory will be available for their business.

With the help of our simple, affordable, and easy pickups, the specialty retailer keeps their stores stocked when inventory is needed most.