Loss and Damage Claims Form
Missing or damaged freight? Please click on the link above, fill out and fax it back to us at 562-944-5820.

Shipper's Responsibility
The shipper has the responsibility to properly mark the shipment and package it in such a way that damage does not occur through normal transportation. When damages occur, the shipper should assist in repairs when possible and practical to do so.

Concealed Damage
When damage is discovered after delivery, it should be reported to the Approved Forwarders Guam terminal immediately and a concealed damage inspection requested. Approved will either waive the inspection and advise you to submit a claim or we will send an inspector to examine the freight. You should hold the freight and shipping container until disposition is given.

Time Limits
Notice of loss or damage must be given within 3 days of delivery.

Approved’s Claims Response
If the claim is in order and no additional documents are required, a check will be mailed or a credit will be issued within a few days. If the claim is not in order or additional documentation or information is required, you will be notified in a timely manner. Our goal is to have the claim concluded within 30 days from receipt. Should you not hear from us, please feel free to contact your sales representative at the local Guam office, either by written correspondence, phone, or fax.